FAQs
Do you have questions? We are happy to help. Here are some frequently asked questions to guide you.
Shipping Information
When will my order ship?
Sellers set their own shipping time frames. Visit the seller’s policy page for additional information.
How can I track my order?
To track your order, you will need the following;
- Oder ID – found in the order confirmation email.
- Billing email – the email you used during check out.
Please note that each seller has their own shipping methods.
Click her to track your order.
Can I change my delivery address after placing the order?
Please contact the seller to confirm the process.
What is the shipping method?
There are several shipping methods the seller may choose to use.
Please visit seller’s shop for more information.
Do I need to provide my shipping address for digital or virtual orders?
No, it is not necessary to provide your shipping address for digital or virtual sales.
The shipping address is on the checkout form by default.
Return & Refund Policy
What is the return policy?
Each seller sets their own return, exchange and cancellation policy. Please check and or contact the seller for additional information on the return policy.
How do I contact seller before buying or after buying?
Please visit our Resource Center.
What is a buyer protection?
There are some unique situation where something may go wrong with your order, such as-
- You did not receive your item.
- The item is damaged upon arrival.
- The item arrives late after the estimated delivery date.
- It is not what your ordered.
We encourage you to work with the seller in resolving the issue. However, in situations where you have exhausted all avenues without a resolution, Collections Of Africa will step in to assist with a refund on qualifying orders.
We may need more information like pictures of the damaged or wrong item for our investigation.
How will I be refunded by the seller?
Refer to the seller’s shop.
Refunds will be processed in the same method the payment was made if Collections Of Africa steps in to resolve any issue.
Dispute & Resoution
What should I do if the seller wasn't able to help me?
We will be glad to step in and mediate the issue. You can reach is by sending an email to –
support@collectionsofafrica.com
We ask you give us at least 72 hours in order to research and give you an update.
How will I be refunded by Collections Of Africa?
Refunds due to unique circumstances such as the following;
- You did not receive your item.
- The item was damaged upon arrival.
- It was delivered late after a reasonable period from the estimated delivery date.
- It is not what you order.
Refunds will made in the same method the payment was made.
How will my refund affect the seller?
We know that there are unforeseen circumstances that may affect even the experienced sellers. It is for this reason that we have dedicated a team that ensures all requests are properly researched and amicably resolved for the buyer and seller’s peace of mind.
Shop with confidence
Are sellers vetted?
We verify our sellers and also encourage community and product reporting. If you need to report any violations, please email us at –
support@collectionsofafrica.com
All sellers and products are rated by enrolled buyers. We have an experienced team monitoring any suspicious or inappropriate behavior for your peace of mind.
What payments do you accept?
We accept all major credit cards and Paypal.
Do you accept cash on delivery?
No. Unfortunately due to security reasons we do not accept cash on delivery.
Need more information that was not covered in the FAQs?
Contact us